Our differences define our uniqueness – nationality, culture, gender, beliefs, values and our behaviours. From a very early age, we are aware of those differences, with siblings and peer groups. We may have different abilities, talents, and levels of attractiveness or interest. Those differences define mankind, allow progress and contribute to the dynamics of the world.
We are also aware that those differences contribute to conflict in our world. Each of us is likely to experience some degree of conflict, be it personal, professional, national or international.
Each of us has our own unique window on our world, fashioned by our socialization and our place in history. We have our own needs, defined by our values and beliefs. When needs are not met, or are denied to us, we are in conflict.
This course offers an understanding of the nature of conflict and structures, which enable the participants to negotiate a solution. It aims to remove the mind-reading syndrome, which often accompanies conflict, and to replace it with open communication, trust and respect and a simple structure, which allows all parties to reach the magic of win–win.
